DTC & CX Specialist
Andrew here! I'm a direct-to-consumer (DTC) & customer experience (CX) advisor located in Brooklyn, NY. I enjoy helping brands of any size design extraordinary customer journeys within the complexities (and often limitations) of selling through ecommerce channels.
Platform Expertise: Shopify (Plus), Klaviyo, Attentive, Gorgias, ShipstationServices: Tech Stack Audits, Customer Journey Review, App Feedback, General DTC Q&A
Need feedback, suggestions, or support for your concept? Get in touch through the form below and I'll respond within 24 hours.
Current Services: Tech Stack Audits & Price Comparison, Customer Journey Review, App Feedback, General DTC Q&A
Over the last 9 years I've lead or contributed to projects across a range of direct-to-consumer specialities including: website design, email & SMS marketing, CX optimization, ERP implementation, shipping and software setup.I've worked with entities like DoorDash, Square Cash, Google, Diptyque, and The City of New York to bring brand partnerships to life in my role at Partners Coffee.Additionally, I've contributed to publications on topics like Third-Party Cookie Support in DTC Environments, Retention Marketing, and Packaging Design.In my free time I enjoy reading, traveling (32 countries visited), and improving my Spanish & Greek language skills.
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